IMPORTANT: Calls, phone messages, emails, and Facebook messages received outside business hours will be returned the next business day. Thank you for your understanding.
NO Walk-In’s: Services are by appointment only and please park in the driveway and WAIT IN YOUR VEHICLE until you see me extend my arm out the door and gesture you forward. At which time I'll offer you the anti-bac gel for your hands, then offer you a NEW clean mask to put on BEFORE you may entire. If you arrive early, please WAIT, do NOT approach the door and ring the bell. I may be busy disinfecting from the previous services and do not want to have to repeatedly disinfect my door & doorbell throughout the day.
Business Hours: I am available for services during the hours indicated below.
- **Sun & Mon: CLOSED** (phone is also off, please leave a message)
- Tues: 10:00am to 5:00pm (available by phone only, no appointments)
- Wed: 10:00 am to 8:00pm
- Thurs: 10:00am to 8:00pm
- Fri: 10:00 am to 8:00pm
- Sat: 9:00am to 5:00pm
Payment: ***CASH IS NOT ACCEPTABLE AT THIS TIME DUE TO CORONA**** Payment is due upon completion of services and is accepted in the form of cash or credit card or 'tap'. Cheques are NOT acceptable. All services are final, and theft of services will be prosecuted. There are no refunds on services already provided.
To book an appointment: Use the “Book Now” button on Facebook, OR visit www.victoriousnailstyles.ca to use the online scheduler. To reserve an appointment, a Booking Reservation Fee of $25.00 is required. Upon completion of your reserved appointment, that fee is applied to the cost of the services. In the event that the Cancellation Policy is not observed by the client, the fee is non-refundable.
Appointments are ONLY booked via the Online system as linked via the “Book Now” Button on Facebook OR via my website on the "Book Online" page. Appointments will NOT be granted by Facebook/Email message. My phone does NOT receive Text-Messages (it is a landline). I can't provide a good service if I'm responding to FB-notifications, or playing on my computer to book clients into the Online booking system. Please keep in mind that if you choose to contact me via FB versus calling at the salon, you may have to wait for a reply.
Phone Calls: I can not provide a good service to the client in front of me if I am playing with my phone, so I do NOT reply while I am providing a service. So all calls are returned during business hours, in between clients, so please leave a message.
Late Arrivals, Late Cancellations and No Show’s: Victorious Nail Styles requires a minimum of 48hrs notice to cancel an appointment by PHONE or via the Online Scheduler (not by Facebook private message or email. I may not see that message until end of day). Please note that this is out of respect to me, and for others who may be on a ‘wait list’ for a cancellation. Victorious Nail Styles reserves the right to downgrade your service and/or CANCEL in the event of a Late Arrival if there isn’t sufficient time so as to respect the appointment of the following client. In the event of a Late-Cancellation (less than 48hrs, and also applies to if I cancel it due to your overly late arrival) or No-Show, the Booking Reservation Fee is non-refundable since the appointment spot was reserved solely for you. Victorious Nail Styles reserves the right to refuse appointments to frequent offenders.
Right to Refuse Service if it's Contraindicated: Please note that Victorious Nail Styles reserves the right to refuse service if it is determined as inappropriate, or if infection or similar health issue is suspected that would be contra-indicated for services. The EOHU strictly PROHIBITS Nail Technicians from performing services on anyone presenting with infection, and salon service providers are required by LAW to refuse service. This includes Athletes Foot, and Fungal Toenail Infections.
Appointment Time: Please respect appointment time. If you are more than 5min early for your appointment and/or observe that there is already a car in my driveway, please remain patiently in your vehicle until the client preceding you leaves. The City of Cornwall has strict bylaws in place that limit the number of clients I may entertain at any given time due to my location in a Residential area, and zoning laws. I do not have a 'reception/waiting area' available. Due to the restrictions imposed by the City of Cornwall, I am STRICTLY PROHIBITED from having more than one person with me for services at one time.
No Guests & No Children During Services: As aforementioned, I'm prohibited by the City of Cornwall from entertaining more than 1 guest at a given time. My home salon dedicated room is VERY small and there is no space for a guest, nor is there a reception area. Children are NOT permitted to be present during services unless they themselves are receiving the service. This is a safety concern, since in the restricted space, a child can easily bump the table. Even the BEST behaved children are distractions that will delay services and can cause me to run late for the next client who may appreciate it if I remain on schedule OR that can inadvertently cause an accident. As a mother, I sincerely understand the challenges of finding childcare, however due to schedule and safety concerns, my manicure station is not an appropriate environment and is deemed as inappropriate by my insurance.
Children under 16 & Nail Enhancements: It is a STRICT policy with no exceptions that children under 16 may NOT have nail enhancements (ie: Acrylic or UV Gel). Children under 16 are not covered by my insurance for such services. Children 12 and up may receive Shellac/Gel Polish Services. Children under 12 may have mini-manicures with traditional nail polish.
Parking: Please make use of my driveway for your vehicle. While doing so, please observe the following:
- Please park as close to my lawn as possible so as not to accidentally obstruct my neighbor's from parking in their own space of our shared driveway. My neighbors have young children that use car seats and must be able to open their own car doors fully to load their children into their own car.
- If you noticed a car already in my driveway, please do NOT park behind it. This vehicle belongs to the client preceding your appointment and you will block them in. Please wait patiently in your vehicle until they exit. (unless you note that it my family vehicle with business magnets on the side).
- If you choose to park on the street, please observe Ontario laws with regards to the Fire Hydrant. There must be 3metres (or 10 feet) of clearance on either side of the hydrant.
Cold, Flu & Similar :
If you (or anyone you have been in contact with) within the last 14days has experienced any of the following symptoms, please reschedule in accordance with my own Cold/Flu Policy and that of the current Covid Mandate:
Fever, Cough, Difficulty breathing, Sore throat, Runny nose, Loss of taste or smell, Nausea, Vomiting, Diarrhea, Difficulty swallowing.
I ask that you respect this policy because
1) We have many clients with weak autoimmune systems (including myself) and serious health concerns (Cancer, MS, Diabetes, heart disease) should you come to the salon, you put them at risk.
2) should my family and/or myself fall ill, I will NOT be able to meet the needs of my clients and will be forced to cancel multiple appointments inconveniencing everyone.
3) I do not get paid for sick days .
Additional Protocols in response to the Coronavirus Pandemic (see booking page for full version that you can download)
Arrival: Please wait in your car and/or on the walkway until you are invited to the door for your appointment. Please do NOT approach the door until you are invited to do so. Once you are invited to the door, I will offer you anti-bac gel to sanitize your hands, then I will hand you a mask.
Mask: Once you have put on your mask, I will open the door for you & you may enter the premises.
Mask MUST remain in place for the duration of your visit on the premises and is NOT to be removed until after you exit. Your mask MUST cover your nose and chin.
Personal Items: At the entrance there is a basket to place your personal items within for the duration of your appointment. At which time, you can remove your debit/credit card and put it in your pocket for later.
Cellphone/Fit-bit use & Drinks are PROHIBITED during services. You may not touch any personal items during services.
Victorious Nail Styles appreciates your respect of policies that are in place to insure a pleasant experience for everyone concerned.
From EOHU: https://www.wsps.ca/WSPS/media/Site/Resources/Downloads/covid-19-personal-services-health-and-safety-guidance.pdf?ext=.pdf&fbclid=IwAR0iOd-pN1v9yeG4Sr3OBtoHtCN5A9Qv51jlV2HoLXM2NvBFncmePaK20OU
Thank you for your understanding.
What is the Covid Fee & Why do you charge it? In the interest of transparency, that VNS charges a 'Covid-Fee' as an 'add-on' to all services as they directly relate to the newly required protocols that are on top of already pre-existing standards. It is a flat sum of $5.00 to cover the costs of masks and other additional expenses as they relate to additional protocols that are necessary in the face of the CoronaVirus Pandemic. It is NOT hidden in a price increase as some businesses are doing, that you would continue to pay after the pandemic ends. At VNS when the new protocols cease to exist, the Covid-fee will also cease to exist. AT VNS, actual price increases mean that my base-products have increased in price.
Can I bring my own mask? Regrettably, no. I am aware that not everyone is as concerned as others about the risks of Corona, so perhaps some do not take the same safety precautions. That said, it is my responsibility to safeguard my own health and that of all my clients. The only way that I can be 100% sure that everyone is taking the same safety precautions in my salon is by overseeing the procedure and providing the mask myself. I provide Level 2 Masks, and use Hospital Grade Disinfectants known as "PreEmpt" which are costly.
Masks make me uncomfortable; can you make an exception? While I sincerely understand the challenges that some face with mask wearing, unfortunately no, I suggest waiting until the policy is lifted before returning. I am doing my best to keep both myself and my guests safe and if your health is affected by wearing a mask for a short period of time then I strongly suggest staying home as much as possible and practice social distancing. I value you as a client and hope to see you as soon as we can. This is not only my place of business, but also my private home. The risk of asymptomatic transmission is always present and as such, I can't risk contaminating my living space. Thank you for understanding.
I need my phone for business, can you make an exception? Unfortunately, no, I can not. Phones/fit-bits are contaminated surfaces and touching such things means I would have to halt the service and you would have to get up and return to the washroom to wash your hands again causing delays. Perhaps we can revisit this topic later when protocols are less rigorous and/or I am less rushed, and we are all more accustomed to the new routine. For the time being, I suggest taking advantage of some pampering time.